Better associates make holidays happier for BJ’s Wholesale Club

Challenges:

The holiday season is like show time for BJ’s Wholesale Club®, one of the leading U.S. member-based retail chains. To support increased sales, the company must hire thousands of seasonal associates. Having top-performers on board from the beginning of the season through January can generate huge payoffs in revenue. BJ’s turned to PreVisor to determine an assessment solution that would identify the best candidates to hire for this fast-paced seasonal work.

Solution:

PreVisor first determined several valuable traits, including being reliable, friendly and solution-oriented, as predictors of on-the-job performance. Next, they created a customized selection solution that would accurately measure these attributes in candidates. PreVisor then tested the selection solution on existing employees to validate their efficacy.

Results:

The employees who surpassed PreVisor’s recommended minimum score were more conscientious and brought important characteristics to the job, such as dependability, and a tendency to volunteer and provide organizational support. In addition, the results showed that employees who scored above the minimum on the assessment stayed longer than those that did not reach the minimum score. Even more importantly, when high-scoring employees did leave it was voluntary rather than being terminated

Challenges:
• Seasonal employee performance
• Seasonal employee customer service

Results:
• Seasonal employees provide better service
• Compliant and legally defensible hiring system is based on job-specific requirements